SEPANG: It was business as usual at KLIA2 on Sunday (July 21) after systems were restored following the Microsoft-CrowdStrike global outage.
There appeared to be no congestion of passengers at check-in counters or delays with travellers flowing in the terminal in their usual numbers.
Ground staff manning the counters and managing passengers were relieved with the restoration of the ticketing systems and went about their duties with ease.
An AirAsia staff member who chose to remain anonymous told the Star that the worst is over and check-in ticketing systems were almost fixed except that it is “running a little slower” than usual.
“The system updates are ongoing amidst some buffering which is slowing down the system,” he said.
Several passengers who were scheduled to board their flights said they did not face any delay and checked in with ease.
Bernama reported Capital A Bhd chief executive officer Tan Sri Tony Fernandes saying that the Crowdstrike global IT outage has caused airlines to lose millions in revenue and created chaos due to system failures.
He acknowledged CrowdStrike’s apology but emphasised airlines are still waiting for an explanation from Microsoft.
“Tech companies have little empathy. What we went through with Covid-19, they had no sympathy. Now they have issues and expect us all to understand. Well, I’m not going to. Airlines need answers and compensation,” he said in a LinkedIn post.
