KUALA LUMPUR: The Works Ministry has been urged to establish a rapid action team to address every complaint submitted through the MyJalan application. Universiti Kebangsaan Malaysia (UKM) traffic and road safety psychologist Prof Dr Rozmi Ismail emphasized the need for immediate action to resolve all complaints related to road damage and consumer safety. To ensure efficiency, a clear standard operating procedure (SOP) should be implemented, stipulating that all complaints must be resolved promptly. The ministry must also maintain sufficient manpower and resources at all times, as stated by Prof Dr Rozmi Ismail in an interview with Bernama.
The MyJalan application, which was launched in mid-August, serves as a centralized platform for various road-related complaints, including those involving roads that are not under the purview of the Works Ministry. National Road Users Association acting president Fahami Ashrof Badaruddin stressed the importance of employing qualified contractors for repair works to achieve the objectives of the application. The contractors should be capable of completing the tasks within the specified time frame and according to the detailed plan and specifications. Fahami Ashrof Badaruddin warned that hasty repairs done without following proper specifications would ultimately lead to recurring problems and continue to jeopardize road users.
Ainu Adilah Mustafa, a 26-year-old road user, welcomed the launch of the MyJalan application, viewing it as a reflection of the ministry’s alignment with technological advancements. She commended the user-friendly nature of the app, stating that it simplifies the process of reporting complaints to the relevant authorities without requiring physical visits to government offices or complaint counters. Bernama reported Ainu Adilah Mustafa’s positive reception of the platform.
Credit: The Star : News Feed
