Only 7 million out of 45 million mobile users in Malaysia have 5G-ready devices, according to Communications and Digital Minister Fahmi Fadzil. The number of users who have made the transition to 5G is even lower, with only about 2.49 million users currently utilizing the network. This significant discrepancy highlights the gap between Malaysians who have the capability to access 5G and those who are actually using it. Despite achieving 70.2% 5G coverage of populated areas (COPA), the low adoption rate of 5G is evident.
One user, Nick Tan, a trade management specialist, believes that transitioning to 5G is unnecessary at this point in time. He currently has a postpaid plan without access to 5G and doesn’t think paying the extra fee for a 5G pass is worth it, especially considering the issues his friends have experienced with faster battery drain and device heating. Furthermore, Tan observes that even though he is based in areas with high 5G coverage, his girlfriend, who does use 5G, rarely connects to the network. Tan mostly stays indoors and uses WiFi, and even when he goes outdoors, he doesn’t engage in activities that would require the benefits of 5G.
Similarly, artist and animator Ganesh Subramanium and graphic designer Foo Ce Xiang don’t see the need to upgrade to 5G. Ganesh believes that since he doesn’t have any use for the faster speed, it would be pointless to pay extra. He uses an older model iPhone without 5G support and does not want to buy a new device. Foo also uses an older device and believes that his current phone is sufficient for his needs. Upgrading to 5G would involve data migration and additional costs, which he finds burdensome.
Another user expressed displeasure with the higher cost of 5G plans and the lack of non-5G plan options. He upgraded to a more expensive data plan to get the iPhone 15 Pro, which included 5G, but he doesn’t even get 5G coverage at home. Fahmi Fadzil has engaged in discussions with telco operators to address the issue of the 5G fee and proposed emulating the transition to 4G, which did not incur an additional charge.
While 5G offers faster and more stable connections, its primary advantages are geared towards businesses that can leverage the increased bandwidth, enhanced capacity, and reduced latency. However, the question remains as to who the target audience for 5G is, especially considering the low adoption rate among consumers. The Ministry of Communications and Multimedia suggests giving users the option to opt out of the network, as not everyone can immediately utilize 5G. Additionally, programs like the 5G Rahmah can help the B40 group purchase devices that can access the network.
Although businesses are embracing 5G for its advantages, consumer adoption is still lagging behind in Malaysia.
