SINGAPORE: Singtel has restored its 5G services, almost four hours after hundreds of users reported problems with the local telco’s mobile services on Tuesday morning.
In an update on Facebook at around 1.30pm, the telco said: “Intermittent access to mobile data services for affected 5G customers has been fully restored. We apologise for the inconvenience caused and thank you for your patience.”
Users started reporting issues from around 9.06am – according to the Downdetector website, which tracks outages – with the number of reports hitting close to 400 at about 10.20am.
Some 73 per cent said they had problems with Singtel’s mobile Internet services, while 17 per cent had problems with its signal connection, according to Downdetector.
In a post at around 10.45am, Singtel said that some 5G customers might be experiencing intermittent access to their mobile data services, following a “planned maintenance activity”.
“Our engineers are urgently working to resolve this and we will provide updates as soon as they are available. In the meantime, affected customers can switch to 4G to continue to access their mobile data,” the telco said.
ST has contacted Singtel for comment. – The Straits Times (Singapore)/Asia News Network
Singapore’s telco provider, Singtel, has restored its 5G services after approximately four hours of disruption. The incident occurred on Tuesday morning when hundreds of users experienced problems with the local telco’s mobile services. Singtel acknowledged the issue and provided updates on their Facebook page around 1.30pm. They assured users that intermittent access to mobile data services for affected 5G customers has been fully restored. Singtel apologized for any inconvenience caused and expressed gratitude for users’ patience during the incident.
The problems with Singtel’s services were first reported at approximately 9.06am, according to the Downdetector website, which tracks outages. The number of reports increased to nearly 400 around 10.20am. Out of the reported issues, 73% were related to problems with Singtel’s mobile Internet services, while 17% were linked to signal connection issues.
Singtel addressed the situation through a post at approximately 10.45am, informing users that some 5G customers might be experiencing intermittent access to their mobile data services. This disruption was attributed to a planned maintenance activity. Singtel’s engineers worked urgently to resolve the issue and committed to providing updates as soon as they became available. In the meantime, affected customers were advised to switch to 4G to continue accessing their mobile data.
The Straits Times (Singapore)/Asia News Network reached out to Singtel for comment regarding the incident. Additional details and statements from the telco have yet to be released.
This disruption in Singtel’s 5G services highlights the challenges and potential setbacks of transitioning to and maintaining new technology infrastructure. As 5G networks continue to expand globally, service providers must ensure robust systems and contingency plans are in place to address these interruptions promptly and minimize their impact on users.
